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Terms & Conditions


Welcome to ShopJewelCity.com. By using ShopJewelCity.com or making a purchase with ShopJewelCity.com, you must accept the terms and conditions listed below. These terms and conditions may be revised from time to time – this prompts you to understand and agree that you are bound by the terms whenever you access this website. Your agreement to these terms and conditions is a legal binding contract between you and ShopJewelCity.com. We reserve the rights to change these terms and conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible.


All rights, including copyrights, on this website are owned by or licensed to ShopJewelCity.com. Any use of this website or its contents for copying, storing, downloading, selling, duplicating or scrapping for commercial use or for any other purpose whatsoever, in whole or in part, is prohibited. Eligibility to use Use of this website is available only to persons who have attained age of majority and are competent to enter into legally binding contract.

Site Content:

ShopJewelCity.com and all it’s materials are the exclusive property of ShopJewelCity.com or its licensors or users and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Use of content:

ShopJewelCity.com authorizes you to view a product material on the ShopJewelCity.com site solely for your personal, non-commercial use. All products/services and information displayed on ShopJewelCity.com constitute an invitation to offer services to you. Your order for purchase constitutes your acceptance of this offer, which shall be subject to acceptance and the terms and conditions as listed herein. ShopJewelCity.com reserves the right to accept or reject your offer for any reason. Our acceptance shall be constituted by dispatch of the product(s).

Privacy Policy:

ShopJewelCity.com prides itself on complete respect of personal information and client confidentiality, as well as maintaining privacy for our clients' families and loved ones. The material information and documents that we collect from our users is only used to facilitate the selection of desired facility and accordingly offer the most suitable treatment. We do not sell or share your information to any third party at any time without your permission. Personal information given to ShopJewelCity.com through this service will be kept confidential.

Termination/ Access Restriction:

ShopJewelCity.com reserves the right, in its sole discretion, to terminate the access to the website and the related services or any portion thereof at any time, without notice.

Photo Accuracy on Site:

ShopJewelCity.com strives to provide the most accurate data, including photographs, on the site as is possible. Keeping this effort in mind, certain products may appear larger or smaller than their actual size and/or have slight color variations due to computer monitors.

Prices of Products and Services:

ShopJewelCity.com also strives to provide the most accurate pricing data on the site as possible, however these may be inaccurately shown from time to time due to system errors. ShopJewelCity.com reserves the right to correct any errors if and when they do occur, and we do not honor inaccurate prices. If you run into a lower listing price than the actual price (or any such error), we will contact you for instructions before shipping the product, or cancel the order and notify you. If the order has already been shipped, you agree to return the product to us within 7 days, or pay the difference between the actual and charged prices within 7 days. ShopJewelCity.com also reserves the right to edit our prices for change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our Customer Services representatives at info@shopjewelcity.com or 301.605.7741.

Policy on Ethical Sourcing:

ShopJewelCity.com only stocks diamonds that are from respected suppliers - those who strictly follow the standards of the Kimberely Process – an international system that regulates the diamond trade and ensures conflict-free diamonds. Hence, you can be rest assured that ShopJewelCity.com provides diamonds are 100% conflict-free.

Diamond Certificates and Grading Reports:

ShopJewelCity.com provides the best in diamond jewelry, and your orders are shipped to you with the accompanying certificate. Certificates are difficult to replace, hence requiring you to send the certificates back with any exchange you may make. If ShopJewelCity.com receives an exchange without it’s accompanying certificate, you will be charged a replacement fee of $50. Items containing solitaires or loose diamonds arrive with an independent diamond grading report. These reports are detailed documents created by diamond grading experts and are even more difficult to replace. ShopJewelCity.com requires that each diamond grading report also be sent back with it’s exchanged item. If you do not include the diamond grading report with your exchange, you will be charged a replacement fee of $250.


In the event we receive payment by credit card or PayPal, you agree that you will not seek to chargeback or recover your payment or any other losses from ShopJewelCity.com. Further, you agree that, for the purposes of any applicable credit card scheme rules, by completing your booking and remitting payment to the relevant Service Provider(s), ShopJewelCity.com has discharged in full its responsibilities to you. By accepting these Terms and Conditions you hereby waive the right to seek any chargeback against ShopJewelCity.com with respect to any such payment and you agree that these Terms and Conditions may be used by ShopJewelCity.com to resist any chargeback you seek to make against ShopJewelCity.com.

Third Party Content:

ShopJewelCity.com may include links to external websites, or to the content of third parties, that may relate to our content. ShopJewelCity.com is not responsible for the information from third parties and does not endorse any third party content. ShopJewelCity.com also makes no guarantees to third party accuracy or completeness.

Advertisements and Promotions:

ShopJewelCity.com may run advertisements and promotions from third parties on the site from time to time. Any dealings or correspondence with these third parties as a result of an advertisement on our site, remain solely between you and such third party. ShopJewelCity.com is not responsible or liable for any complaints from you (customer) to non-ShopJewelCity.com advertisers.


You (customer) agree that any materials you post or submit to ShopJewelCity.com are non-confidential and shall become the sole property of ShopJewelCity.com. ShopJewelCity.com reserves the rights to use these materials for any purpose, commercial or otherwise, without acknowledgement or compensation of any kind to you. ShopJewelCity.com and its affiliates and members also reserve the right to use the name that you submit in connection with such content.

Disclaimer of Warranty

The content and services provided on ShopJewelCity.com are on an “as is” basis without warranties of any kind. ShopJewelCity.com does not represent or warrant that the materials or the services on our site are accurate, complete, reliable, current or error-free. ShopJewelCity.com also does not represent or warrant that our site (or its servers) are free of viruses or any other harmful components. IN NO EVENT, shall ShopJewelCity.com, its directors, members, employees or agents be liable for any direct, special, indirect, or consequential damages, or any other damages of any kind.

Questions & Contact Information

Please contact ShopJewelCity.com Customer Service Department should you have any questions at 301.605.7741 Tues-Sun, 12pm - 6pm EST, or at info@shopjewelcity.com

Terms and Conditions updated on April 19, 2013.